Kern Pharma Cuts Order Processing Time in Half with Esker’s Cloud-Based Solution


Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been selected by Kern Pharma, a specialist in the development, manufacturing and marketing of pharmaceuticals, particularly generics, to automate its order management process. Esker’s Order Processing solution has enabled Kern Pharma to cut order processing and customer response time in half, resulting in on-time product deliveries to recipients.

Kern Pharma, an Indukern Group company that’s headquartered in Terrassa, Spain, receives 75,000 orders a year via EDI, fax or email, 40,000 of which are manually processed into its SAP® system. Thanks to Esker, Kern Pharma has saved a significant amount of time and reduced error rates associated with manual order processing.

Esker’s cloud-based solution works by receiving all of Kern Pharma’s fax and email orders (an average of 3,000 per month) and automatically extracting any relevant data. That data is then validated and integrated into Kern Pharma’s SAP system electronically.

Benefits Achieved

On average, Kern Pharma can process an incoming order in 50 seconds — a process that previously took up to two minutes — resulting in a faster customer response time. Additional benefits include:

  • Processing time cut in half
  • Process visibility: every action is tracked
  • Simplified search commands: a multi-criteria search engine helps find customer orders in just a few clicks
  • Less physical space required for archiving documents

Customizable and Collaborative Dashboards

Kern Pharma’s Customer Service teams use Esker’s dashboards and metrics to access important information such as the number of orders received in a given period of time or the average time it takes to process orders. Solution administrators can custom-design dashboards to best meet the needs of their users, as well as define metrics that align with business goals. Information can be easily shared and analyzed in order to identify areas for improvement and make informed decisions.

“Esker’s easy-to-use and engaging environment simplifies the order processing workflow,” said Irene Liébanas, Customer Service Coordinator at Kern Pharma. “With relevant and valuable information at our fingertips, order processing and tracking is done seamlessly and enhances customer satisfaction.”

Future Projects

Shortly after solution implementation, Esker has already delivered cost savings and opened the door for other potential opportunities. “Esker has supported us every step of the project and is always available, even after deployment,” said Albert Almajano, Director Systems Business Group at Indukern Group. “Following our successful collaboration, we recommended Esker’s Order Processing solution to other industry players, and we even plan to implement it within other companies in our group.”

About Kern Pharma

Kern Pharma is a specialist in the development, manufacturing and marketing of pharmaceuticals. Created in 1999 by the Indukern Group, the company has established itself in 15 years as a leading player in the Spanish generic drug industry. Historically, Kern Pharma articulates the growth of its business around two strategic axes: the development, manufacturing and marketing of pharmaceuticals under the Kern brand (with a strong emphasis on generics), and providing services for third parties (development, contract manufacturing and chemical production). Kern Pharma has over 650 employees and produces about 100 million units per year.

About Esker

Esker is a worldwide leader in document process automation solutions. Addressing all types of business processes, from accounts payable and accounts receivable to order processing and purchasing, Esker cloud computing solutions enable companies to automate the reception, processing and sending of any business document with one platform. Esker helps over 80,000 companies around the world to reduce the use of paper and eliminate manual processes while improving their productivity, efficiency and environmental impact.

With 46.1 million euros in sales revenue in 2014, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. Esker is listed on the NYSE Alternext in Paris (Code ISIN FR0000035818). For more information, visit Follow Esker on Twitter at and join the conversation on the Esker blog at

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Kern Pharma Cuts Order Processing Time in Half with Esker’s Cloud-Based Solution
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